Shipping
Orders are processed within 3–5 business days.
Returns & Exchanges
Returns on unopened products
Returns may be requested for unopened products within 30 days of the original shipment date.
Contact us before sending anything back
Please email us at shephooelegance1010@gmail.com to request a return. Wait until we approve your return before sending the product back.
Refund amount
If your order was purchased at a discount, any approved refund will be based on the discounted amount you actually paid.
Condition of returned products
Returned products must be unopened and must not be damaged through misuse, lack of care, mishandling, accident, abuse or other abnormal use.
Shipping your return
ShePhoo Elegance is not responsible for returned products that are lost or damaged in transit. Please use a tracked shipping method when sending an approved return.
When refunds are not provided
- Requests received more than 30 days after the original shipment date.
- Products that have been opened, or damaged as described above.
- Requests that abuse or unfairly take advantage of this policy, including repeated refund requests for the same product or refund requests where a required product return is not completed.
Damaged or incorrect orders
If your order arrives damaged, or we made an error with your order, please email shephooelegance1010@gmail.com within 48 hours of delivery. Include your order number and, where applicable, a photo showing the damage or the error, and we'll make it right.
Chargebacks
ShePhoo Elegance does not control when a credit card or payment company processes a chargeback. Please contact your payment provider with questions about the status of a chargeback.
Questions? Visit Customer Care or email shephooelegance1010@gmail.com.